Please make your claims for “damaged items on delivery” or missing items within 24 hours of receipt of merchandise. If you decide to return your purchase, you can do so within 3 days after your purchase. The following conditions apply:
• All returned items must be in new condition (AS SOLD CONDITION), in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
• Return shall not be applicable if the customer purchases the product without reading the products specifications or features. If the customer has any doubts about the product, they can reach using using the contact form or by emailing us at info@fiyastars.com.
• Goods must be complete, unused, and in ‘AS NEW’ condition as received. If the box has been opened, we cannot return the item.
• Include the invoice with the return. If the goods are defective, please specify the defect, in a separate sheet of paper and attach it along with the invoice. Please DO NOT write or mark anywhere on the product’s factory packing (carton) or the product itself.
• Goods must be returned to our Returns Department either by yourself or sent by a courier.
• Delivery charges for returning an item(s) are not paid by the customer. Refunds will be done only after we receive & verify the items.
• Return or exchange of the products is only possible within the first three days of the date of delivery according to the terms given herein. All requests for exchange and returns must be accompanied by the original invoice or the warranty card.
• Exchange or Returns shall not be applicable to such products falling to the categories as:
